Home — How it works
The process
From first email to opened crate
A structured process built over 9 years of exporting — designed so an overseas buyer never has to gamble.
Four stages
The path every order follows
Send your request
Drawings, references or a rough list. We match it to audited workshops and reply with an itemised quote.
Day 0–1
Sample & confirm
Physical samples ship to you. Glazes, finishes and dimensions are approved in writing before production starts.
Week 1–3
We supervise QC
Our team inspects at each stage and sends photo reports. Nothing ships that we wouldn’t sign for ourselves.
In production
Consolidated shipping
Multiple workshops, one container. Export papers, fumigation and crating handled — FOB or delivered.
Week 8–14
Straight answers
The questions every new buyer asks
Asked on almost every first call — answered here to save you one.
- Q1What are the payment terms?30% deposit to start production, balance against the pre-shipment photo report. Bank transfer; LC on larger orders.
- Q2What if the goods arrive damaged?Everything is photographed at crating. Transit damage is claimed on the insured freight; workshop defects are remade at our cost.
- Q3Can I visit the workshops?Yes — buyers are welcome in Fes, and serious projects usually include a visit. We’ll build the day around your category.
- Q4Do you hold stock?No. Everything is made to order, which is why samples and written confirmation matter — and why nothing is generic.
Ready to price your project?
Send drawings or a rough list — itemised quote within 48 hours.
Whatever you build, buy or specify — Morocco works for you
Six professions, one partner: workshop-direct pricing, samples before production and your own project manager on the ground in Morocco — negotiating, inspecting and reporting so you never manage a workshop from abroad.
- 48 hitemised quote
- 10 dayssample box on your desk
- 0%duty into the EU under EUR.1
- 1project manager in Fes
- 34containers shipped
Every one of these six professions can open a pro account. Architects, interior designers, contractors, importers, hotels and retailers all buy on trade terms: workshop-direct pricing, sample boxes credited in full and a named project manager in Fes.
Open your pro account →Free to open · approved in 24 h · no minimumSpec-grade material library, Pantone & RAL matching — a physical sample box on your desk, not a render on a screen.
- Up to 12 swatches picked to your scheme
- Line-by-line spec sheet, sizes in inches
- Photo approval before anything ships
Zellige layouts to your dimensions, CAD support and written tolerances — the whole schedule priced as one brief.
- Shop drawings returned in 5 working days
- Tolerances stated in inches, in writing
- Mock-up panel signed off before production
Site-phased deliveries, export crating, fumigation and papers handled — the site never waits on Morocco.
- Crates labelled and manifested by zone
- 10% overage held from the same firing batch
- Fumigation, EUR.1 and packing list included
Mixed containers across workshops, annual pricing locked per SKU — and 0% duty into the EU under EUR.1.
- One container, many workshops, one invoice
- Annual price lock per SKU from year two
- Loading photos before the doors close
Fit-outs specified room by room across every craft — one quote, one container, one contact to delivery.
- Room-by-room schedule, priced per key
- Contract-grade specs and repeat runs held
- Phased to your opening date
Private-label leather, baskets and décor from 50 units — labels and cartons applied at the bench, retail-ready.
- Your label stitched or stamped at the bench
- Barcoded cartons, retail-ready packing
- Colourways matched to your seasonal palette
Also behind these doors: landscape designers · restaurant groups · developers · event & set designers · museums & cultural institutions
Open a trade request → Talk to your project manager