The concierge process
From reference to delivered piece
01
Send the reference
Any image or description, by WhatsApp or the quote form. No format requirements.
Day 0
02
We identify & scout
Our Fes team identifies the technique and visits the two or three workshops best placed to make it.
Week 1
03
Sample & price
You get photos or a physical sample plus a firm quote — including the honest version of what can’t be replicated.
Week 2–4
04
Produce & ship
Standard supervised production and consolidated shipping from there.
Onward
Where this shines
Built for the pieces catalogues can’t hold
Most of Moroccan craft never reaches a product page: the medina’s real depth is in what workshops can make, not what they photographed last year. The concierge exists for exactly that gap — one-off statement pieces, discontinued designs, or a hundred units of something that only exists as a picture on your phone.