Service Terms – my moroccan artisans.shop

Welcome to my moroccan artisans.shop. By accessing or using our website and services, you agree to comply with these terms and conditions. Please read them carefully.

1. General Information

my moroccan artisans is owned and operated by MOROCCAN CRAFTS SUPPLIERS AND MANUFACTURERS LLC, located in Fez, Morocco. We specialize in connecting global buyers with authentic Moroccan handcrafted products.

2. Product Information

We provide accurate descriptions and images of our products. Due to the handcrafted nature of our items, slight variations in size, color, or design may occur, reflecting their unique artisanal quality.

3. Request a Quote Process

my moroccan artisans operates on a “Request a Quote” system rather than a traditional shopping cart. Customers can:

• Browse our catalog and select items of interest.
• Add items to the Quote Request List.
• Contact us through the built-in chat system to discuss quantities, customization, pricing, and shipping.
• Receive a personalized quote for review.
• Confirm the order by accepting the quote.

This system allows for direct communication, bargaining, and customization to ensure the best experience for both buyers and artisans.

4. Pricing and Payment

• Pricing is customized per quote based on quantity, customization, and shipping destination.
• Payment methods and terms will be provided with the quote.
• Payment must be completed as agreed before order processing begins.

5. Shipping and Delivery

• Once payment is confirmed, we will process and ship the order according to the agreed schedule.
• Customers are responsible for any customs duties, taxes, or import fees.
• Delivery times may vary depending on the shipping destination.

6. Returns, Refunds, and Cancellations

Due to the personalized and bespoke nature of most orders, returns and cancellations are subject to approval. Please refer to our Returns Policy for detailed information.

7. Privacy and Data Protection

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Intellectual Property

All content on our website, including images, descriptions, and product designs, is protected by intellectual property laws. Unauthorized use is prohibited.

9. Limitation of Liability

my moroccan artisans is not liable for indirect, incidental, or consequential damages arising from the use of our products or services. We strive to ensure accuracy and high-quality service but cannot guarantee outcomes for customized requests beyond agreed terms.

10. Governing Law

These terms are governed by the laws of Morocco, and any disputes shall be resolved under the jurisdiction of courts in Fez, Morocco.

11. Changes to Service Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us