Return & Refund Policy – my-moroccan-artisans.com

At My Morocan Artsans, we are dedicated to providing our customers with authentic Moroccan craftsmanship and exceptional service. We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

• Timeframe: Returns must be initiated within 24 hours from the date of delivery.
• Condition: Items must be unused, unwashed, and in original condition.
• Packaging: Products should be returned in their original packaging, including all tags and accessories.
• Proof of Purchase: A valid receipt or proof of purchase is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Personalized or custom-made products
• Perishable items

3. Return Process

To initiate a return:

• Contact Us: Reach out to our customer service team at contact@my-moroccan-artisans.com.with your order number and reason for return.
• Return Authorization: Our team will provide you with a Return Authorization Number and instructions for returning the item.
• Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error.
• Inspection: Upon receipt, we will inspect the item to ensure it meets the return criteria.

4. Refunds

• Processing Time: Refunds will be processed within 7–10 business days.
• Method: Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you wish to receive a different item:

• Return the Original Item: Follow the return process outlined above.
• Place a New Order: Once the return is processed, you may place a new order for the desired item.

6. Damaged or Defective Items

• Contact Us Immediately: Notify us within 24 hours of delivery with photos of the damage or defect.
• Resolution: We will offer a replacement, repair, or refund, depending on the situation.

7. International Returns

• Customs Duties: Customers are responsible for any customs duties or taxes incurred during the return process.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error.

8. Contact Information

For any questions or assistance regarding returns: