{"id":9874,"date":"2024-06-22T10:18:53","date_gmt":"2024-06-22T10:18:53","guid":{"rendered":"https:\/\/my-moroccan-artisans.com?p=9874"},"modified":"2026-11-01T00:12:46","modified_gmt":"2026-11-01T00:12:46","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/my-moroccan-artisans.com\/no\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"<section class=\"sec\" id=\"s1\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>01<\/p>\n<h2 style=\"margin-top:14px\">1. Eligibility for Returns<\/h2>\n<div class=\"prose\">\n<ul>\n<li><strong>Timeframe:<\/strong> Returns must be initiated within 24 hours from the date of delivery.<\/li>\n<li><strong>Condition:<\/strong> Items must be unused, unwashed, and in original condition.<\/li>\n<li><strong>Packaging:<\/strong> Products should be returned in their original packaging, including all tags and accessories.<\/li>\n<li><strong>Proof of Purchase:<\/strong> A valid receipt or proof of purchase is required.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s2\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>02<\/p>\n<h2 style=\"margin-top:14px\">2. Non-Returnable Items<\/h2>\n<div class=\"prose\">\n<p>For hygiene and safety reasons, the following items are non-returnable:<\/p>\n<ul>\n<li>Personalized or custom-made products<\/li>\n<li>Perishable items<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s3\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>03<\/p>\n<h2 style=\"margin-top:14px\">3. Return Process<\/h2>\n<div class=\"prose\">\n<p>To initiate a return:<\/p>\n<ul>\n<li><strong>Contact Us:<\/strong> Reach out to our customer service team at <a href=\"mailto:partnerships@my-moroccan-artisans.com\">partnerships@my-moroccan-artisans.com<\/a> with your order number and reason for return.<\/li>\n<li><strong>Return Authorization:<\/strong> Our team will provide you with a Return Authorization Number and instructions for returning the item.<\/li>\n<li><strong>Shipping:<\/strong> Customers are responsible for the cost of return shipping unless the return is due to our error.<\/li>\n<li><strong>Inspection:<\/strong> Upon receipt, we will inspect the item to ensure it meets the return criteria.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s4\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>04<\/p>\n<h2 style=\"margin-top:14px\">4. Refunds<\/h2>\n<div class=\"prose\">\n<ul>\n<li><strong>Processing Time:<\/strong> Refunds will be processed within 7\u201310 business days.<\/li>\n<li><strong>Method:<\/strong> Refunds will be issued to the original payment method.<\/li>\n<li><strong>Shipping Costs:<\/strong> Original shipping fees are non-refundable unless the return is due to our error.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s5\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>05<\/p>\n<h2 style=\"margin-top:14px\">5. Exchanges<\/h2>\n<div class=\"prose\">\n<p>We currently do not offer direct exchanges. If you wish to receive a different item:<\/p>\n<ul>\n<li><strong>Return the Original Item:<\/strong> Follow the return process outlined above.<\/li>\n<li><strong>Place a New Order:<\/strong> Once the return is processed, you may place a new order for the desired item.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s6\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>06<\/p>\n<h2 style=\"margin-top:14px\">6. Damaged or Defective Items<\/h2>\n<div class=\"prose\">\n<ul>\n<li><strong>Contact Us Immediately:<\/strong> Notify us within 24 hours of delivery with photos of the damage or defect.<\/li>\n<li><strong>Resolution:<\/strong> We will offer a replacement, repair, or refund, depending on the situation.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s7\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>07<\/p>\n<h2 style=\"margin-top:14px\">7. International Returns<\/h2>\n<div class=\"prose\">\n<ul>\n<li><strong>Customs Duties:<\/strong> Customers are responsible for any customs duties or taxes incurred during the return process.<\/li>\n<li><strong>Return Shipping:<\/strong> Return shipping costs are the responsibility of the customer unless the return is due to our error.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"sec\" id=\"s8\">\n<div class=\"wrap\">\n<p class=\"tag\" style=\"color:var(--verdigris)\"><span class=\"dot\"><\/span>08<\/p>\n<h2 style=\"margin-top:14px\">8. Contact Information<\/h2>\n<div class=\"prose\">\n<p>For any questions or assistance regarding returns:<\/p>\n<div class=\"highlight\">\n<p><strong>Email:<\/strong> <a href=\"mailto:partnerships@my-moroccan-artisans.com\">partnerships@my-moroccan-artisans.com<\/a><br \/>\n        <strong>Website:<\/strong> <a href=\"https:\/\/canziz.com\" target=\"_blank\" rel=\"noopener\">https:\/\/canziz.com<\/a><\/p>\n<\/p><\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>01 1. Eligibility for Returns Timeframe: Returns must be initiated within 24 hours from the date of delivery. Condition: Items must be unused, unwashed, and in original condition.\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"page-templates\/tpl-legal.php","meta":{"_mma_eyebrow":"","_mma_subtitle":"","_mma_hero_cta":"","_mma_hero_cta_url":"","footnotes":""},"class_list":["post-9874","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/pages\/9874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/comments?post=9874"}],"version-history":[{"count":3,"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/pages\/9874\/revisions"}],"predecessor-version":[{"id":11074,"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/pages\/9874\/revisions\/11074"}],"wp:attachment":[{"href":"https:\/\/my-moroccan-artisans.com\/no\/wp-json\/wp\/v2\/media?parent=9874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}