Delivery Policy – My Moroccan Artisans

At My Moroccan Artisans, we are dedicated to delivering authentic Moroccan craftsmanship safely, securely, and on time. We provide professional shipping and packaging services to ensure every item reaches our customers in perfect condition. This Delivery Policy outlines our procedures, timelines, responsibilities, and international considerations.

1. Delivery Methods & Packaging

We work with trusted carriers and provide high-quality packaging to protect your order during transit:

• DHL Express – Fast, secure, and trackable international delivery
• FedEx – Reliable global shipping with comprehensive tracking
• UPS – Professional shipping with guaranteed care
• Sea Freight / Container Shipping – Ideal for bulk or wholesale orders

Our packaging is designed to safeguard fragile items, including zellij tiles, pottery, leather goods, and textiles. Bulk and wholesale orders receive reinforced packaging to prevent damage. Every shipment is professionally packed to ensure maximum protection and presentation.

2. Order Processing Time

• Standard Orders: Processed within 2 business days after quote confirmation and receipt of payment.
• Custom or Personalized Orders: 3–7 business days depending on design complexity.
• Peak Periods: Processing may take longer; we will communicate delays promptly.

Orders are processed Monday through Thursday to maintain careful handling and quality control.

3. Delivery Timeframes

Delivery times depend on product type, customization, and destination:

• Domestic (Morocco): Varies by region and product type.
• International:
  • Europe: 5–10 business days
  • USA & Canada: 7–14 business days
  • Asia, Middle East & Others: 10–20 business days
  • Sea Freight / Bulk Orders: 3–6 weeks

While we aim to meet estimated delivery times, my-moroccan-artisans is not responsible for delays caused by customs, natural events, or circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated based on:

• Product size and dimensions
• Quantity of items
• Design complexity
• Destination and shipping method

All costs are shared before order confirmation for transparency.

5. Import Duties, Taxes & Customs

• Customers are responsible for customs duties, taxes, or import fees.
• Please check with your local customs office before placing an order.

• My Moroccan Artisans is not liable for delays, fines, or fees due to non-compliance with local regulations.

6. Tracking Your Order

After dispatch, you will receive:

• A confirmation email
• Tracking information (if applicable)
• An estimated delivery date

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Contact us immediately at contact@my-moroccan-artisans.com with photos or documentation.
• We will offer a replacement, repair, or refund depending on the situation.

8. International Shipping Considerations

Some items may be restricted in certain countries due to material (e.g., natural leather, wood, ceramics). Customers must ensure compliance with local laws and import regulations.

9. Professional Shipping & Packaging

At My Moroccan Artisans, we pride ourselves on professional shipping and packaging:

• Fragile and handcrafted items are carefully wrapped.
• Bulk and wholesale orders are reinforced for secure transport.
• Every shipment is handled with care, ensuring items arrive pristine and presentation-ready.

10. Contact Us

Our goal is to provide a seamless, secure, and professional delivery experience, reflecting the quality and excellence of My Moroccan Artisans.